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Customer Feedback

customer feedback on the lens replacement service and sunglass replacement lenses offerred by the sunglass fix

All of the customer feedback to The Sunglass Fix, both positive and negative,  is greatly appreciated. Knowing we are providing a service people really enjoy keeps us going! Thank you. Additionally, we have had several customers state they would give verbal references to help us out. Please contact us if you would like us to arrange this for you.


Hi Craig, They are wonderful! We are absolutely rapt! Thanks so much, we appreciate the great service and as I mentioned previously, will be mentioning you to all our friends and family. Best regards, Claudia - Warrandyte, Vic Sept 4th, 2010

Craig, i receive my glasses back today. Thank you so much. THERE ARE LIKE NEW!!!! I love them.  You guys did an awesome job, i am going to recommend you.  It is incredible what THE SUNGLASS FIX can do.  I am so happy.  thank you - Carolin - Pasadena California, USA - September 3rd, 2010

G'day Craig, Have recieved my sunnies with the lenses installed in perfect condition, thanks again.  I have recommended your services on my facebook wall, all the best. Chris - Karatha Western Australia - Sep 2nd 2010

Hi Craig. Thank you for the replacement lenses. I receive them today and they fit perfectly. It's been a pleasure doing business with you and I will be telling people about your great service.  -Jon - Ontario Canada - Sep 2nd 2010

Hi Craig, New lenses arrived and they fit perfectly! Many thanks for your help! Keep up the good work.  Ed - London UK - Sep 1st, 2010

Thank you, thank you, thank you! I love my sunglasses! You guys have done such a fantastic job with them and they are colour matched perfectly, not to mention that I got them back so quickly! You have just extended the life of my favourite sunnies, something I didn't think anybody did. I will highly recommend your services to my friends and family! 
Many thanks Alexandra. Queanbeyan, NSW Aug 27th, 2010
Thanks mate, they look awesome!  will recommend to others!  John - Woodlyn Penn USA Aug 27th, 2010

Thank you so much for your help. The lenses were a perfect colour and fit perfectly, they are as good as new thanks, Chanelle - Orchard Hills, NSW Aug 25th, 2010

Hi Craig, Thanks for your prompt and efficient service. Alison, Strathclyde UK - Aug 23rd, 2010

Man, these lenses are working great!  Thanks - Jose - Dominican Republic, August 21 2010

Dear Craig, Just received my sunnies. Wonderful job and best service. Thanks so much. Lee - Toorak Victoria, July 22nd, 2010

Thank you very much!. The Lenses are great. I hope you do well and I will pass on the good word.  Cheers Craig, Matt - Albany WA, July 23rd, 2010

Hi Craig, I just want to thank you for doing such an excellent job on my glasses. 
I'm so happy with them and with your service - so quick and efficient. Thanks again. Cheers Elizabeth - Fortitude Valley Queensland, July 21st, 2010 

Craig, I loved my Arnettes and was very sad that I had to throw them away as the lenses were too scratched. After buying your replacement lenses they are like new and the price is cheap too! Cheers,  Mark - Albany Western Australia, July 15th, 2010

Hi there Sunglassfix,  I received my Ralph Lauren sunglasses today after having the lenses repalced by you and I just wanted to email you and tell you how rapt I am at the workmanship and match of colour. I am really happy with the result, they look like brand new. Thanks very much and well done, I will surely be using you again. Karina - Tanunda, SA July 5th, 2010
 
I received the glasses the other day and you did a fantastic job, I will be recommending you to all of my friends.  You are providing a fantastic service, thankyou. Rod - Caversham, WA, July 1st 2009


Hi Craig, Received the glasses today. Thanks for saving my sunglass. I appreciate your professionalism. Best Regards.M. Emre  -- Kettering, OH USA - June 15th, 2010

Hi Craig, I received my sunnies today – they look great. I was away from the office yesterday so they may have actually arrived yesterday. Thank you for your excellent service. Regards, Janne.- Frenchs Forest NSW - June 10th, 2010

Hi Craig Thanks for the excellent service.  Your generous offer to explain how to fit them when these wear out is a great example of fantastic customer service & much appreciated.  I will certainly be recommending your services to my friends & associates. Thanks again. Regards John Yarraville Victoria, June 9th 2010


Received lenses today , PERFECT fit , thanks again , will trade again soon .. Wayne, Prospine Queenlsand, June 9th, 2010

Hi Craig.  I wanted to thank you for your quick reply regarding my order.  None of your emails ever came through (I check my SPAM folder daily), but I did get your phone message.  The sunglasses arrived yesterday...they're perfect!  I am so pleased with not only the speed and quality of your service, but also the high level of customer service that you offer.  Unfortunately, it's a rarity these days.  I will highly recommend your company to anyone in need of replacement lenses. Thanks again, Kim - Semi Valley California,  USA - June 4th 2010

Craig, Thanks for the excellent service. I’ll definitely recommend your service!!!!   Regards,  Michael - S. Australia June 2nd 2010

Thanks for a lovely service with a great turn-around , Best Regards Paul - Malta - June 3rd 2010
 
Craig, Just wanted to say that I'm loving my sunnies!! I'm probably going to need some more lenses for my other sunnies too. Regards, Cesar - Oxnard California  June 2nd 2010


Hi there, I received my glasses yesterday and I just wanted to say how pleased I am with the result. Thank you for a job well done. Best Regards - Stefan, Aveley WA - May 21st, 2010

I just picked up my sunnies and I'm delighted with them. Top service. I shall tell all my friends about it! Thanks very much and have a lovely day. Amanda, Tuncurry, NSW - May 20th, 2010


Here's a great letter we had sent in. Click Here to view  -May 18, 2010

Hi Craig, thanks so much for my lenses, I was impressed by your great service,would recommend thesunglassfix for any people ordering from overseas. David - Cape Town, South Africa May 15th 2010

Hi Craig and family, We were so excited to meet you and your lovely family at the Byron Bay markets at Easter. Finally someone with the best solution to fix both of our favourite sunnies.  Your customer service is outstanding and we are so very impressed with the quality and time frame in which are sunnies came back to us in Sydney. We wish you all the very best and hope to refer many people to you in future.  Thanks very much!!!  Suzie & Rob - Sydney May 17th 2010

Hi Craig. Received the lenses. Really appreciate it.  Also for your reference, these are bloody good lens. I have a pair of prada's and your lens feel a lot better to the eye. They are even better then the original oakley lens. Thanks mate, Selim - Brighton-Le-Sands, NSW - May 6th, 2010
 
Hi Craig, I love it when you have a need, you Google it and you find a common sense solution that fits the bill. You pay so much for sunnies. I don’t like buying them too often (clearly I am no fashion junkie !) – so you made me very happy. I am very impressed with my replacement sunglass lenses and the whole set up ran flawlessly. Well done on providing a sensible solution to worn out lenses and well done on creating an easy and effective ordering and dispatch system. James,  Albion QLD - May 6th, 2010
 
Hi Craig,  I received my sunnies today and just wanted to say thanks. They are fantastic. I am extremely happy with them. I have been looking for replacement lenses for a while now because I could not see out of my old ones and the sunglass frames were still in good nick and I just couldn't throw them away. Then I came across your website and thought what do I have to lose. I will be sure to tell my family and friends about you. Thanks again, Robert - Belmore NSW May 3rd, 2010

Your customer service is the best I have seen and I am looking forward to being able to see through them again.  Regards; Shanti - Townsfville Queensland May 3rd, 2010
 
Just wanted to say thanks for fixing my Chanel sunglasses lenses! It's nice to be able to see again and very quick delivery. Very Impressed! Will be recommending you to everyone.  Tara - Bowen , Queensland - May 1st, 2010

Hello: Just received my Vuarnet's back with the new lenses. The work exceeded my expectations - fantastic! Thank you! Ernest, Temecula, CA USA - May 1st, 2010
 
Received the lenses (v v quickly) and v v happy with them, thank you,  Col -  Currumbin Waters, QLD - April 28th, 2010
 
Hi, I just want to thank you for the excellent service.  I sent my sunglasses to you on a Thursday and got them returned and fixed by the following Tuesday and over a long weekend.  I am really happy with them too and would happily recommend your service.  Cheers Kate  -  Eureka, NSW  April 27th, 2010
 
I would like to thank you for your prompt and excellent service and will use you again in the future. I will also tell all my friends about your business and hopefully you get more busienss out of it. Thanks Again and regards, Tim,  Perth, WA, April 22nd 2010
 
G'day Craig. Received the sunnies on monday. Fantastic job! They look great! Thanks very much. - Christopher, Adelaide, SA - April 20th, 2010
 
I got them on Saturday!  Thank you so much for the quick turnaround!  They are fantastic!  I am thrilled!  Will recommend you to everyone! ...and I'm going to send you another pair soon!  :-))))    Thanks again!  Christine - Bahama,  NC  USA - April 19th, 2010
 
Hi Craig - received my new lenses today... sensational job, exceeded expectations on all fronts. Do you wear your undies on the outside by any chance? :) Jerry, Sandringham, VIC - April 12, 2010
 
Received the glasses, they are fantastic thank you. Will recommend you to my family and friends. Regards Craig - Byron Bay, NSW - April 07 2010
 
Hello Craig. I have just received my repaired sunnies back & would like to compliment you on your quick & efficient service. The repair was great value for money & I will let others know about you Regards Phil - Katherine NT, March 31, 2010
 
The sunnies did indeed arrive this morning.  Very happy with all aspects of your service! Deborah Adelaide SA, March 29th 2010
 
Hi Craig, Got them back today, GREAT JOB! Thanks - Caroline  Sydney NSW,  March 25, 2010
 
Hi Craig, Carlos again. I'm writing now cuz I got the lenses this afternoon, Ecuadorian time, theyre great, thank u very much.  Colours are also great, browns arr even better for my frames. I'm definitely telling everyone here...im very very grateful with u guys... the post took three weeks but I think it's totally worth it... great service, 5 stars feedback... again thank u very much!!!
best regards.  Carlos Ecqudor March 20th 2010
 
Hey Craig, I just recieved my repaired sunglasses in the mail and I want to thank you for the fantastic job you did.  They look great!  I will be recommending Sunglass fix to everyone who needs repairs or a re-lens.  Thanks again! Melanie - Sydney  March 8th, 2010
 
We got the sunnies back yesterday and are really happy you were able to revive them. Cheers, Jo - Hornsby, NSW Feb 25th, 2010
 
Hello, The shades arrived yesterday. Great job. Thank you. Henry - Sydney NSW Feb 19 2010
 
Thank you so much Craig, very happy with my sunnies. thanks for fixing them so quickly to.  Cuong - Reservoir Victoria Feb 19 2010
 
Thanks for the lenses, they are perfect. Cheers, Dean - Narrabri NSW Feb 15 2010
 
Hi,I would like to thank you on the best service that I have ever experienced with a company, I am very happy with my new lenses. Craig - Castle Hill NSW Feb 15 2010
 
I received my sunglasses. Very happy with them and the service. Thank you. Lincoln ACT Australia Feb 14th 2010
 
I want to say - THANK YOU so much for a SUPER service that you provide. My dear husbands favourite Ray Ban's are now restored. I was a bit sceptical at the start using on-line and sending them, but what a great idea !!! I will be telling all my friends and family about your service. Thank you Julie - Melton Vic Feb 8th, 2010
 
Hi Craig, I meant to write you an email a couple of weeks ago --- I received my sunglasses back, and they are WONDERFUL!!! -  its like a 100 000km service for your sunglasses! Thank you so much for all of your help in the process, will be recommending to all of my friends! Katy - EIGHT MILE PLAINS, QLD, Feb 8th, 2010
Thanks again!

Hi Craig, Great job on my Revo's..just received them today.Very impressive. My second pair will be on its way asap for the same treatment.
Regards Peter, Perth WA Feb 5th 2010
 
Mate what can I say, I have received the lenses and they fit bloody perfectly. I may be getting some good lovin from the missus now ha ha! Thanks heaps mate and I will definitely be purchasing from you guys in the future. Cheers ACT Josh Feb 5, 2010
 
Craig, just want to say thanks for the replaced lenses on my Prada sunglasses last week. I have worn them in sunny and overcast conditions since and they are like new. Have already recommended your services to friends.  Richard, Ocean Grove Victoria Feb 03 2010
 
The glasses arrived safe and sound- thanks.  You provide a good service for a good price and the work was performed very promptly.  Thanks for the good job (can't wait for the rainy season to end so I can try out the specs).  Cheers, Graham BC Canada, Jan 29th, 2010
 
Thank you so much. The lenses are great! hubby is very happy.....I will be recommending your services to everyone...actually, I have a pair of Oakley BEHAVE ( women style) that I need to get new lenses replaced, can you do that style? Best regards, Denise Medowie, NSW Feb 3rd, 2010
 
Hi Craig, I got the sunnies today , you did a bloody top job mate , what can i say but thanks. I might go to the place that said it couldn't be done and shove
them under their nose , haha. Again thank you. Peter, Melbourne Jan 22nd, 2010
 
Just got my sunnies back today and wanted to say thanks for a great product and service. I thought my old faithful arnettes were done and dusted, but they're better than new! I'm totally impressed with your efficient mail out / fix / mail back process. I'm definitely going to spread the good word about your site to my mates! Thanks again, Lincoln.  Port Macquarie, NSW  Jan 19th, 2010
Craig, thanks so much for the great job you did replacing the 3 sets of lens in our sunglasses. We are extremely happy with the quality and the pricing and will certainly be recommending your service to our friends. The whole process was simple to use and we had our glasses back for use in such a short time. Fantastic service. Regards Jenny   Terrang Vic Jan 18th 2010
 
Thanks for fixing my sunglasses, very happy with the result. Cheers Shaun - Burnside Heights, VIC Jan 17th 2010
 
Craig, I just wanted to let you know that your lenses outlasted my Oakleys. It's been over a year since I had your lenses installed.  The frames broke the other day when I sat on them but the lenses were still in great condition.  Will definitely use your service again when I need lenses.
Kevin, Perth Jan 2010
 
Hi guys, I would like to thank you for the extremely good service with having my sunglass lens replaced. Not only was the price extremely reasonable the postage and delivery service was extremely fast. I would have no problem recommending your services to my friends and colleagues. Thanks again Mark  - Port Augusta SA
 
I’ve just received my glasses back and they are fantastic! I will defiantly be telling all my friends about your service. regards James - Hieldelberg, Vic Jan 6, 2010
 
Hi Craig, great to have my sunnies back. Highly recommend your quality and prompt service.  Cheers Mark - Oakleigh,VIC Jan 2010

Hi, got my Sunnies today. thanks so much they are perfect. Will recommend you to friends Sam - Brighton Victoria Jan 2010
 
Hi Craig,I just wanted to thank you SO MUCH for the amazing job you did. I couldn't believe how wonderful they looked. I just had the biggest smile on my face when I saw them. How refreshing to find someone who truly takes pride in his work. I will be telling all my family and friends about your services. Heck, I'll tell complete strangers as well. It's been such a pleasure to meet you Craig! I hope to deal with you again soon.
Kindest regards, Maria -  South Australia
 
Hey Craig, The lenses are unreal mate.
Kind regards, Chad Newcastle
 
Hey Craig,I think you deliver an excellent service and a great product and more people will certainly hear about your site through me.
Until my next order     Coel
 
Good Morning Craig,  Got the glasses back this morning. Absolutely brilliant job you did on my Cartier glasses!
The replacement lenses is first class OEM standard. I will surely recommend your service to owners of luxury branded sunglasses.
Will do business with you again.
Thank you.  John, Campsite NSW Oct 2009
 
I got a great deal on some retro Ray Bans from the local op-shop but the lenses where old and damaged.  The Sunglass Fix transformed these 20 year old sunglasses into one of the best pairs I've ever owned. The new lenses are the exact colour I wanted and the quality of the installation is excellent.  I would totally recommend this to anyone that needs a pair of sunglasses.
Anthony, Canberra Australia

Hi Craig, I received the lenses today and they popped right in, perfectly!  Thank you so much for the prompt reply and the speedy delivery of the lenses... it is a great service to those of us who grow fond of our favorite sunglasses and wish to rehabilitate them, instead of throwing them into the trash...  Thanks Again! Take Care, Robin - NJ USA, August 21, 2010

Craig,  I received the glasses back yesterday and certainly impressed with the service , also the glasses are great and a good deal lighter in weight so many thanks.  I have some friends who could be interested in having new lenses as theirs are quite scratched so will let you know in due course. Regards, David - Hope Island Queensland, August 13th

Hey guys, thanks for the quick fix of my sunglasses, very good service!  With good wishes for your business, cheers from townsville, Stefan Aug 3rd, 2010

Just got my lenses in the mail and wanted to thank you as they fit perfectly and were easy to install. So I am really pleased. Thanks so much. Denise - Wondonga Vic, July 31st 2010

 

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