Our Industry Leading Sunglass Lens Guarantee
The Sunglass Fix guarantees your replacement lenses will fit and perform as well if not better than your original lenses or you money back.
The Sunglass Fix strives to ensure each and every customer is happy with our products and services. Our lenses have a lifetime guarantee against breakage.* Additionally, if you do not feel our lenses perform better than your originals we will gladly refund your money within 6 months of your purchase. To honour this The Sunglass Fix will:
- Replace your lenses again
- Refund your money
In both situations your lenses must be returned along with your purchase receipt to The Sunglass Fix. Please contact us below and include your order number and return reason and we will be more than happy to help you.
Returns and exchanges at The Sunglass Fix
Our main goal is to get all customers into a great set of new lenses. We have a few general guidelines to help us resolve mistakes made by ourselves or our customers.
- The Sunglass Fix's Mistake: We will either reship you the correct lenses or custom cut and install new lenses for you free of charge. We will do everything possible to get your sunglass up and running like new.
Customer Makes a Mistake: There are two options to resolve the problem
- Return for Refund or Exchange - Contact us below for specific instructions. A $10.00 restocking fee may apply.
- Custom Cut and Install - The Sunglass Fix will perform a custom cut and free installation if possible. Regular shipping charges and a $10.00 restocking fee may apply.
In the rare case you do have a fit problem please do the following:
- When you contact us please provide the model information and a description of the problem:
- Too Large
- Too Small
- Not even the right shape
** The Sunglass Fix guarantee does not cover sunglass frames. Lifetime breakage guarantee is only applicable to lenses that are not clip in or drilled-rimless models. Terms and conditions of guarantee can change at any time.
Toll Free in Australia: 1800-SUNFIX (786-349) Outside Australia: +61 260 090908
USA 1-530-562-4800 routed to Australia