Top Honors for The Sunglass Fix at The Australian Customer Services Award for 3rd year in a Row
Like any level of elite performance it takes great focus and dedication to stay at the top of your game and that©s exactly what The Sunglass Fix have done, over the past three years we have analysed feedback from over 1000 of their customers and they have consistently rated their experience with The Sunglass Fix as being world class, not just once or twice but three times © 2011, 2012 and 2013 to be precise.
Truly great customer service is something we all yearn for but all too often don't receive, so when we find it we need to celebrate and that©s why we©re here. It's been our pleasure to work with The Sunglass Fix and we urge you to support this customer centric small business, to give you a taste of what you©re likely to experience here are a few customer comments from this year©s assessment process:
ordered standard replacement lenses, however was kindly rewarded with premium
polarized lenses as a repeat customer.
rang three times asking questions because I was quite fond of my frames and
each time they went above and beyond to help me, even though I'm sure most
people would have thought I was a pain in the butt.
made the wrong choice and returned the product via mail they went out of their
way to fix my problem and returned the correct product at no extra cost.
broke my sunglasses on a Sunday and had them fixed with replacement lenses from
The Sunglasses Fix by the following Friday.
time I use Sunglass Fix I am amazed at how quickly my order is processed and delivered
- We were very very happy with the process of online ordering and receiving our products. The whole process took less than 4 days! I cannot make comment on improvements to customer service because you have exceeded my expectations from the start. Great service from ease of online ordering to receipt of goods - no issues, no incorrect product, no waiting.