{"text_read_more_reviews":"Leer m\u00e1s rese\u00f1as","text_no_reviews_yet":"No hay comentarios para este producto todav\u00eda","no_reviews_yet":false,"ratingValue":1,"reviewCount":"2","starValueCss":10,"fiveStar":0,"fourStar":0,"threeStar":0,"twoStar":0,"oneStar":"2","tpReviewProductWidget5":[],"tpReviewProductWidget4":[],"tpReviewProductWidget3":[],"tpReviewProductWidget2":[],"tpReviewProductWidget1":[{"content":"I cannot provide any feedback because I never received the lenses that I ordered","consumer_name":"ANNA ROUGHTON","created_at":"17 Dec 2024","stars":"1","company_response":null},{"content":"I ordered Michael korr replacement lenses and I never received them.","consumer_name":"ANNA ROUGHTON","created_at":"11 Oct 2024","stars":"1","company_response":"Hi Anna  Thank you for reaching out to us. We understand your concern and would like to clarify that this is the first time you've contacted us regarding this issue and we have only now seen your one star review. We\u2019re sorry if the process wasn\u2019t clear at the time of your order. However, we did send you emails confirming your order and explaining the steps involved.  To recap, you\u2019ve submitted a VIP Custom Order with us, and here's how the Exclusive Custom VIP Offer works: 1. Send in Your Sunglass Frames \u2013 To custom design lenses for your sunglasses, we require your frames to proceed. 2. Custom Lenses \u2013 The lenses you ordered will be custom made and installed directly into your frames, not pre made lenses. This service is complimentary for our base Non-Polarised Lenses and offered at a discount for Polarised Lenses.  As part of this VIP service, we will: 1. Design lenses specifically for your sunglasses. 2. Professionally install them in your frames. 3. Provide a frame detailing service. 4. Ship your sunglasses back with tracked shipping, all at a discounted or complimentary rate.  Once we receive your frames, our specialist technicians will design a custom lens pattern and install the lenses, then return your sunglasses with tracking at no additional cost to you.  This VIP service is ideal for customers with sunglass models not yet included in our system, allowing us to expand our offerings in the future.  If you prefer not to send in your frames, we\u2019re happy to issue a full refund. Please check the email we've sent with full details and let us know how you'd like to proceed.  Thank you for helping us expand our range. We look forward to resolving this and assisting you further!  Regards Lana Customer Care Team at the Sunglass Fix"}]}