Your Cart
Your shopping cart is empty!
Search lenses by brand or model
Search lenses by brand or model
Search lenses by brand or model
Search lenses by brand or model
The Sunglass Fix has a 6 month return policy, and a 1 year manufacturers defect warranty.
This covers ordering the incorrect model or colour, lost mail, damaged lenses and lenses not fitting correctly.
If for any reason you are not happy with the product you can return the lenses for a refund within this period.
Return shipping is not reimbursed by The Sunglass Fix.
Please Email us at: returns@thesunglassfix.com.au
or
Include:
Order Number:
Full Name:
Reason for Return:
The Sunglass Fix proudly back our lenses with the industry best warranty and guarantee. We offer a 1-year manufacturer defect warranty, and a 6-month no question return policy. These policy's cover everything from damaged lenses during transit, to any damage caused during the installation of our replacement lenses. We also guarantee a perfect fit, so please contact us if you have any issues with the installation or fit of our replacement lenses.
Customer mistake:
Many times this can be handled with a simple exchange once we know what frames you have. If a mistake was made during the ordering process returns, refunds, and exchanges are always available. We even offer a custom cut and installed lenses service if we don't already stock your sunglass model.
Sunglass Fix mistake:
If the mistake was our fault, we will do everything we can to rectify our mistake and provide the best and quickest solution we can. Weather this is a refund, reprocess of your order, or custom cut and installed lenses we will do what we can to solve the issue.
If you wish to return your replacement lenses to us, please contact us before returning the lenses, and include your Order ID on or in the return shipment.
If your order of reaplcement lenses was damaged during transit, during the installation or for any other reason, then please contact us. We offer exchanges, refunds, returns and warrenty replacement lenses. We strive to offer the best customer service in the industry and will provide you a solution every time.
We have been mailing lenses around the world since 2006 and we have designed our mail packaging to provide the best protection for your lenses.
