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We’ll craft made-to-measure precision lenses to bring your favourite sunglasses back to life.
Simply post them to us and relax while we do the rest.
Sunglass Fix makes returns & exchanges straightforward.
Here's everything you need to know.
You have 180 days from the date of delivery to return or exchange your lenses. That's six months to wear them, test them, and decide. If something isn't right, we want to know.
Beyond that, manufacturing defects are covered for 12 months from purchase. And if a lens ever breaks, our lifetime breakage warranty means it can be replaced, no matter how long you've had them.
Within 180 days, you can return or exchange your lenses for any reason. That includes: Lenses that don't fit your frames. Lenses in a colour you're not happy with. Lenses that arrived damaged. Lenses you've changed your mind about. You don't need a reason beyond not being satisfied.
Manufacturing defects are covered, but normal wear and tear, like scratches, is not, so please be nice to your new lenses.
Every lens comes with a lifetime breakage warranty. If a lens cracks or breaks, we'll replace it, no matter how long you've had it.
The warranty covers breakage. Scratches and general wear and tear aren't covered. Some frame styles, such as clip-in and rimless designs, are assessed case by case. Contact us and we'll let you know your options
Return postage for a warranty claim is at your cost.
To make a claim, use the same support form as a return, with your order number and a clear photo of the damage. Depending on the case, we may ask you to send the lenses back to us.
If the issue was our mistake, a manufacturing fault or an incorrect order on our end, we'll cover everything and make it right at no cost to you.
If you ordered the wrong lenses or simply changed your mind, a restocking fee of $10 per pair may apply in some cases. Return postage is at the customer's cost. Customers in the US and UK can return their lenses to our local return centres.
If your new lenses don't work out for your frames, we may be able to offer a frame buyback. Contact us to find out if it applies to your situation.
Returns are for lenses only, not frames.
Lenses must be in as-new condition unless a fault or damage is the reason for the return.
If your lenses don't fit properly, please don't wear them. Contact us first.
Head to our product support page and fill in the form. You'll need your order number, which you can find in your original purchase confirmation email, and a photo of the inside of your frames showing the model number. For a warranty claim, please also include a photo of the damage. Having these ready will help our team resolve your issue as quickly as possible.
Once you've submitted the form, you will receive an email confirmation, and our customer care team will review your request and be in touch as soon as they can.
If you're not sure whether your situation is covered, or you'd like to talk through your options before submitting, get in touch directly.
If your model is truly unique or out of production, our custom-made lens service can craft a precision pair just for you. We engineer premium quality lenses, and install them at no extra cost. Send us your sunglasses, and we'll take care of the rest.
