Ray Ban RB4120 - 64 mm

Dear Marco Thank you for contacting us regarding the non-arrival of your package containing your new lenses. I am sorry for the delivery issue you have experienced. Advising, you were sent an email yesterday notifying you that your package was returned to our facility and you were offered a reship upon confirmation of your shipping addresss or a full refund of your order. ? ?After reviewing the tracking history for your order the recorded information states that your package was undeliverable and returned to sender because it was not claimed by you at your local post office. Our courier attempted delivery of your package seven times between the dates of 17 October 2023 to 24 October 2023 and the package was then returned. To view the detailed tracking information, please use your tracking number RX192260466DE and you can access it using this link: https://parcelsapp.com/en/tracking/RX192260466DE ? ?Reiterating, to rectify this situation I can offer you the following options: Option 1: Reship We can promptly arrange for your package to be reshipped to your address, with tracking. To proceed with this option can you please send an email and confirm the address to where the package is to be delivered. Option 2: Full Refund Alternatively, if you would prefer a full refund we completely understand and will process your refund without delay. Please let us know at your earliest convenience how you would like to proceed. Regards Lana Customer Care Team at the Sunglass Fix