Reply from The Sunglass Fix
Dear Viola Thank you for reaching out about the issue with your replacement lenses. I apologise for any inconvenience caused by the difficulties you have encountered with the lenses. We offer free exchanges to ensure a perfect fit. An email has been sent to assist you further, please reply with the requested information to help us accurately identify the issue. You have the option to return for a refund or exchange, whichever suits you best. In many cases, a simple exchange suffices once we know your frame details. If the lenses you need are not already available, you can send us your frames along with the original and incorrectly ordered lenses, and we will create and install a new pair for you. I look forward to your response and how you would like to proceed. Regards Lana Customer Care Team at the Sunglass Fix