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Current airspace restrictions across the Middle East may result in delays to some orders, and we thank you for your patience and understanding. We are actively monitoring developments and will keep this notice updated as the situation evolves.
For nearly two decades, we’ve helped hundreds of thousands of customers across 170+ countries extend the life of their favourite sunglasses. While international shipping can take a little longer, we guarantee the quality is worth the wait—and we stand behind every delivery. Please double-check your address details to help avoid any delays.
The U.S. has suspended the de minimis exemption, which previously allowed goods valued under USD 800 to enter duty-free. From August 29 onward, all shipments to the U.S.—regardless of value or origin—will be subject to import duties and tariffs.
From April 1, 2024, Sunglass Fix collects VAT at checkout for all orders to the EU and UK to avoid shipping delays due to unpaid VAT.
Please note that additional VAT charges may apply on delivery. In these cases, please contact us with proof of payment for a refund of the VAT we have collected.
Some countries, including member states of the European Union, may impose fees or duties on imported goods, separate from Value Added Tax (VAT). Sunglass Fix does not impose any import duties or fees, nor do we have prior knowledge of these charges for individual countries or shipments. It is the customer's responsibility to pay any additional fees required by local authorities.
Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks. Express deliveries should arrive in 2-4 business days and is tracked. Sunglass Fix is not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.
We use DHL ecommerce and SEKO global for almost all our international shipments.
Please don't expect a yellow DHL van to pull up to your house. DHL and SEKO will typically take all packages directly to your country's postal systems for final domestic delivery. We have heavily subsidized shipping cost and offer faster shipments with tracking at a very discounted rate so please consider using them if you want your product faster and tracking is important to you.
Region |
Fastest |
Average |
Maximum |
| Australia | 2 - 7 business days | 4 - 10 business days | 12 business days |
| New Zealand | 1 - 2 weeks | 2 - 3 weeks | 4 weeks |
| Asian Region | 1 - 2 weeks | 2 - 3 weeks | 3 - 5 weeks |
| USA | 1 - 1.5 weeks | 1.5 - 3 weeks | 4 weeks |
| UK/Western Europe/Canada | 2 - 3 weeks | 2 - 4 weeks | 4 - 5 weeks |
| Arabian Region* | 3 - 4 weeks | 4 - 5 weeks | 5 - 6 weeks |
| South & Central America | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks |
| African Region | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks |
| Eastern Europe | 3 - 5 weeks | 5 - 7 weeks | 7 - 9 weeks |
We must give the global postal system time to do their job and there is very little we can do to speed them up.
Note for Saudi Arabia, Qatar, and UAE: A Post Office Box is traditionally required for delivery as street addresses are often not accepted by local couriers.
⚠️ SHIPPING ALERT: These countries are currently unavailable due to transit disruptions in the Middle East. We are holding all orders for these regions until stable logistics routes are restored.
Sunglass Fix manufactures and ships all lenses from Australia. However, we do have return partners in USA and UK to make returns easier for our customers.
Please visit our Returns and Exchanges Page for return and exchange information.
Our couriers have informed us that they do not ship to the countries listed below.
| Afghanistan | Dominica | Fiji | French Guiana |
| French Polynesia | Guadeloupe | Honduras | Libya |
| Martinique | New Caledonia | Nicaragua | Niue |
| North Korea | Papua New Guinea | Pitcairn Islands | Réunion |
| Syria | Tokelau | Tonga | Tuvalu |
| Vanuatu | Samoa | Yemen | South Africa |
| Ukraine | Cuba | Guatemala | Iran |
| Sudan | Russia | Colombia | Indonesia |
| South Korea | Belarus | Israel | United Arab Emirates |
| Saudi Arabia | Qatar | Oman |
