Reply from The Sunglass Fix
Hi Frisco, I'm sorry you were not happy that the package took a week longer to arrive than stated on our site. We do try to keep customers updated on the site about potential delays from covid and other known international events that can affect shipment times. One big factor we can see is the fact the entire EU is trying to collect VAT on every inbound shipment no matter what the value is. This change is causing all sorts of customs and mail delays across the region as they try to figure out how to collect their import taxes. If you look at your tracking you will see your package actually arrived in country 6 days after your order was placed. It was the Netherlands custom department that held it for two weeks. Without that delay it would have been delivered in a week. Please do let us know about the reviews. We purposely try to only use Trust Pilot for reviews although Google still at times solicits random feedback as well. Trust Pilot is an external company that prides itself on taking away control of reviews completely from businesses so they are 100% honest and accurate. I'm sorry if they sent out too many reminders. I will look into that and see if it's something we can control. Last thing we want to do is annoy customers. However, reviews are absolutely critical for small businesses around the world. They help us improve our services and also really help other potential customers gain an understanding of what to expect. Of course, they can be brutally honest and harmful as well. As for receiving the request for a review months after your purchase: That's my fault. I felt it was very important that our customers had time to use our product before leaving a review. I see no point in leaving a review just after receiving your package and barely getting it open. I feel strongly that teh most useful reviews come from customers that have used the product for a period of time. Anyhow, I hope the lenses serve you well and the week delay in shipping and the request for feedback will not detour you from repairing your sunglasses in the future. Thanks, Craig Anderson - CEO and Founder - Sunglass Fix