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This depends on the shipping method selected at checkout:
Free Shipping: This option is not tracked.
Paid Shipping ($3.95+): Yes. If you selected the upgraded shipping option, you will receive a tracking link via email once your order has been dispatched.
How tracking works: We use DHL eCommerce or SEKO. These carriers send your parcel to your country, where it is then passed on to your local postal service (e.g. Australia Post, USPS, Mexico Post) for final delivery. Note: DHL tracking numbers may sometimes update once the parcel arrives in your destination country.
What if my Free Shipping order is delayed? Because this method is untracked, we need to allow enough time for the postal system to complete delivery. Please wait until the maximum delivery window has passed before contacting us. If it is declared lost after this time, we guarantee delivery and will resolve it for you.
For estimated shipping times and maximum delivery periods, please visit our shipping page.
All lens orders are made and shipped on the same or next business day.
Delivery times vary depending on where you are. Because we use a mix of DHL/SEKO and your local postal service, international shipping times can differ from country to country.
Please visit our Shipping Information Page for estimated delivery times for your location.
Important for AU & EU Customers: We collect VAT at checkout to help speed up customs clearance, so your parcel moves through border processing faster and with fewer delays.
Depending on where you are and how quickly you need your lenses, we offer a few different delivery options:
Standard Lens Orders:
- Standard: FREE (no tracking)
- Tracked: $3.95 USD (includes tracking link)
- Express: $4.95 USD (fastest delivery option; available for select locations only)
Taxes and Customs:
- USA (New August 2025 rules): Due to the removal of the de minimis exemption, all shipments to the U.S. are now subject to import duties, regardless of order value.
The cost: A combined 12% tariff and duty charge applies to Australian-made lenses.
How we handle it: We collect this 12% at checkout so your parcel clears customs faster and avoids delays, getting it straight to your door.
- EU & UK (VAT Included): We collect VAT at checkout to help speed up customs clearance.
Note: In rare cases where a local authority charges VAT again on delivery, please pay it, keep your receipt, and contact us. We’ll reimburse you straight away.
- Rest of World: Any customs fees are the customer’s responsibility, but they’re very rare on smaller orders (usually only on orders over $1,000 USD).
Custom Cut & Installed Service: Because this service involves sending your frames back and forth, there are extra costs involved.
- Return Shipping Fee: $7.95 USD.
Note: You’ll need to cover the cost of sending your frames to our workshop.
We use a “hybrid” delivery network to help keep costs low while still offering reliable global shipping.
International Leg: We ship your order from our facility using DHL eCommerce or SEKO.
Domestic Leg: Once the parcel arrives in your country, it gets handed over to your local postal service (e.g. Australia Post, USPS in the USA, Royal Mail in the UK) for final delivery to your door or mailbox.
For AU & EU Customers: If you’re asked to pay VAT on delivery, please don’t worry. In rare cases this can happen due to a technical issue where local customs systems don’t recognise that VAT has already been paid at checkout.
We’ll refund you for this straight away. Please follow the steps below:
For Non-AU/EU Customers: If you’re outside the EU/AU and no tax was collected at checkout, any charges on arrival are likely standard import duties or tariffs charged by your local government. These customs fees are the customer’s responsibility.
