Tory Burch TY9029 - 57 mm

Hi Sherry, I'm sorry the lenses you ordered didn't fit your frames. I'm even more sorry to hear this is the first time we've heard from you about the problem. We have a team here that specialized in helping customers get the lenses they need. When customer have a problem with their orders, they are very good a figuring out what the issue is and resolving it. However, we do need to know there is a problem to help. It's just unfortunate when we find out with a 1 star review as that's very damaging to our family run business. I do hope you work with us so we can help you. I will have someone from our team reach out and help you figure out what has gone wrong. Normally they just need to validate what you frame is. Once that's done they can determine the best option. We guarantee fit. We don't punish customers if they ordered incorrectly and we use all data if to help improve our processes if something did go wrong on our side. With over 250,000 lenses models on offer and many people replacing their lenses for the first time ever our goal is help. We know that once you get great lenses in your frames and see what a great repair option it is you will hopefully keep your favorite sunglasses for many more years. Great for the environment and great for everyone. Anyhow, someone will email you shortly. Again, sorry about the problem but please do work with us so we can get yoru sunnnies up and running again. Craig Anderson - CEO and Founder Sunglass Fix