Shipping Information


The Sunglass Fix ships their lenses anywhere in the world for free. We have served customers in over 170 countries for close to two decades helping hundreds of thousands of customers keep their favorite sunglasses longer. While it may take a little longer to get our lenses we guarantee the quality will be worth the wait.  We also stand by delivery of our products. Please ensure your address is accurate to avoid long delays. 

Starting April 1, 2024, the Sunglass Fix is collecting VAT during checkout for all  UK and EU customers to avoid shipping delays caused by customs.  In the rare case duties or tax are required it is the customers responsibility to pay them if Sunglass Fix did not collect them at checkout.


Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks. Express deliveries should arrive in 2-4 days and is tracked. Sunglass Fix is not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.


We use DHL ecommerce and SEKO global for almost all our international shipments. 

DHL and SEKO will typically take all packages directly to your country's postal systems for final domestic delivery. We have heavily subsidized shipping cost and offer faster shipments with tracking at a very discounted rate so please consider using them if you want your product faster and tracking is important to you.  

Estimates for Free Shipping  Fastest Time Average Time Maximum Time Refund or Reship
Australia 2-6 business days 4-8 business days 10 business days 12 business days
New Zealand 1- 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
Asian Region 1 - 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
USA 5 Days - 1.5 weeks 1.5 - 2 weeks 2 - 5 weeks 5 weeks
UK/Western Europe/Canada 2 - 3 weeks 2 - 4 weeks 4 - 6 weeks 6 weeks
Israel 3 - 4 weeks 3 – 5 weeks 5 – 7 weeks 8 weeks
Arabian Region 3 - 4 weeks 3 - 5 weeks 5 - 7 weeks 8 weeks
South & Central America 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
African Region 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
Eastern Europe/Russia 3 - 5 weeks 5 - 7 weeks 7 - 9 weeks 10 weeks


When calculating your estimated delivery date, please use the actual shipping date of your lenses, which you will receive by email.

If your package does not arrive within the Maximum Delivery time frame, please contact us about missing or lost mail after verifying your shipping address.

Saudia Arabia, Qatar, and  UAE  customers are all required to provide a Post Office Box. Street Address are not accepted and DHL will return your package if we don't catch it before shipment. This will cause long delays.


Returns and Exchanges:

Sunglass Fix manufactures and ships all lenses from Australia.  However, we do have return partners in USA and UK to make returns easier for our customers.

Please visit our Returns and Exchanges Page for return and exchange information.


Shipping Restrictions:

Our couriers have informed us that they will not ship to the below countries.

Afghanistan Dominica Fiji

French Guiana

French Polynesia Guadeloupe Honduras


Martinique New Caledonia Nicaragua


N. Korea Papua New Guinea Picarn Island


Syria Tokelau Tonga


Vanuatu Western Somoa Yemen

S. Africa due to delays

Crimea Ukraine Cuba Guatemala


Sudan Russia Columbia


S. Korea      

Shipping Information for Custom Made or Installed Sunglass Lenses Below