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The Sunglass Fix ships their lenses anywhere in the world for free. We have served customers in over 170 countries for close to two decades helping hundreds of thousands of customers keep their favorite sunglasses longer. While it may take a little longer to get our lenses we guarantee the quality will be worth the wait. We also stand by delivery of our products. Please ensure your address is accurate to avoid long delays.
From April 1, 2024, Sunglass Fix collects VAT at checkout for all orders to the EU and UK to avoid shipping delays due to unpaid VAT.
Please note that additional VAT charges may apply on delivery. In these cases, please contact us with proof of payment for a refund of the VAT we have collected.
Some countries, including member states of the European Union, may impose fees or duties on imported goods, separate from Value Added Tax (VAT). Sunglass Fix does not impose any import duties or fees, nor do we have prior knowledge of these charges for individual countries or shipments. It is the customer's responsibility to pay any additional fees required by local authorities.
Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks. Express deliveries should arrive in 2-4 business days and is tracked. Sunglass Fix is not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.
We use DHL ecommerce and SEKO global for almost all our international shipments.
Please don't expect a yellow DHL van to pull up to your house. DHL and SEKO will typically take all packages directly to your country's postal systems for final domestic delivery. We have heavily subsidized shipping cost and offer faster shipments with tracking at a very discounted rate so please consider using them if you want your product faster and tracking is important to you.
Region |
Fastest |
Average |
Maximum |
| Australia | 2 - 6 business days | 4 - 8 business days | 10 business days |
| New Zealand | 1 - 2 weeks | 2 - 3 weeks | 3 - 4 weeks |
| Asian Region | 1 - 2 weeks | 2 - 3 weeks | 3 - 5 weeks |
| USA | 1 - 1.5 weeks | 1.5 - 3 weeks | 3 - 5 weeks |
| UK/Western Europe/Canada | 2 - 3 weeks | 2 - 4 weeks | 4 - 5 weeks |
| Israel (Long delays) | 7 - 8 weeks | 7 – 9 weeks | 9 – 11 weeks |
| Arabian Region* | 3 - 4 weeks | 4 - 5 weeks | 5 - 6 weeks |
| South & Central America | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks |
| African Region | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks |
| Eastern Europe/Russia | 3 - 5 weeks | 5 - 7 weeks | 7 - 9 weeks |
We must give the global postal system time to do their job and there is very little we can do to speed them up.
*Saudia Arabia, Qatar, and UAE customers are all required to provide a Post Office Box. Street Address are not accepted and DHL will return your package if we don't catch it before shipment. This will cause long delays.
Sunglass Fix manufactures and ships all lenses from Australia. However, we do have return partners in USA and UK to make returns easier for our customers.
Please visit our Returns and Exchanges Page for return and exchange information.
Our couriers have informed us that they do not ship to the countries listed below.
|
Afghanistan |
Dominica |
Fiji |
French Guiana |
|
French Polynesia |
Guadeloupe |
Honduras |
Libya |
|
Martinique |
New Caledonia |
Nicaragua |
Niue |
|
N. Korea |
Papua New Guinea |
Picarn Island |
Reunion |
|
Syria |
Tokelau |
Tonga |
Tuvalu |
|
Vanuatu |
Western Somoa |
Yemen |
S. Africa due to delays |
|
Crimea Ukraine |
Cuba |
Guatemala |
Iran |
|
Sudan |
Russia |
Columbia |
Indonesia |
|
S. Korea |
Belarus |
||
