Search lenses by brand or model
Due to ongoing airspace closures in the Middle East, some shipments may experience unexpected delays, and we apologise for any inconvenience this may cause. We will continue to monitor the situation and update this notice as more information becomes available.
The Sunglass Fix has been a trusted provider for UK customers since 2006. We’ve streamlined our logistics to ensure your lenses arrive quickly, without the typical "overseas" headaches.
We know that unexpected "Handling Fees" from Royal Mail are frustrating. To ensure a smooth delivery, we take care of the paperwork for you:
This ensures your delivery experience is as smooth as ordering locally.
Our dedicated support team is available to assist with any fitting or order queries.
info@thesunglassfix.com
+44 (1635) 936511
Unit 3 Industrial Estate, Tame Road
Birmingham, West Midlands B6 7HS
United Kingdom
(This facility handles local returns only. If you have selected our "Lenses Fitted for You" service, frames must be sent to our Australian production facility).
Please visit our Exchange and Returns page for full instructions to ensure your refund or exchange is processed quickly.
For nearly two decades, we’ve helped hundreds of thousands of customers extend the life of their favorite sunglasses.
We ship to more than 170 countries with free delivery. International delivery times vary by region, but most orders arrive within 7–20 business days.
From April 1, 2024, Sunglass Fix collects VAT at checkout for all orders to the EU and UK to avoid shipping delays due to unpaid VAT.
Some EU customs departments may charge VAT and a collection fee upon delivery—even if VAT was already paid on our website. These cases are rare and result from technical inconsistencies within country-specific customs systems.
If this occurs, we kindly ask that you pay the VAT and collection fee, then email your payment receipt to info@thesunglassfix.com.au. We will promptly refund you in full and initiate a claim for the VAT paid during checkout.
Customs, import or duty fees
Some countries, including member states of the European Union, may impose fees or duties on imported goods, separate from Value Added Tax (VAT). Sunglass Fix does not impose any import duties or fees, nor do we have prior knowledge of these charges for individual countries or shipments. It is the customer's responsibility to pay any additional fees required by local authorities.
The U.S. has suspended the de minimis exemption, which previously allowed goods valued under USD 800 to enter duty-free. From August 29 onward, all shipments to the U.S.—regardless of value or origin—will be subject to import duties and tariffs.
Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks. Express deliveries should arrive in 2-4 business days and is tracked. Sunglass Fix is not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.
We use DHL ecommerce and SEKO global for almost all our international shipments.
DHL and SEKO will typically take all packages directly to your country's postal systems for final domestic delivery. We have heavily subsidized shipping cost and offer faster shipping with tracking at a heavily discounted rate, so please consider using tracking for faster delivery and shipment updates.
Region |
Fastest |
Average |
Maximum |
| Australia | 2 - 7 business days | 4 - 10 business days | 12 business days |
| New Zealand | 1 - 2 weeks | 2 - 3 weeks | 4 weeks |
| Asian Region | 1 - 2 weeks | 2 - 3 weeks | 3 - 5 weeks |
| USA | 1 - 1.5 weeks | 1.5 - 3 weeks | 4 weeks |
| UK/Western Europe/Canada | 2 - 3 weeks | 2 - 4 weeks | 4 - 5 weeks |
| Arabian Region* | 3 - 4 weeks | 4 - 5 weeks | 5 - 6 weeks |
| South & Central America | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks |
| African Region | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks |
| Eastern Europe | 3 - 5 weeks | 5 - 7 weeks | 7 - 9 weeks |
We must give the global postal system time to do their job and there is very little we can do to speed them up.
Note for Saudi Arabia, Qatar, and UAE: A Post Office Box is traditionally required for delivery as street addresses are often not accepted by local couriers.
⚠️ SHIPPING ALERT: These countries are currently unavailable due to transit disruptions in the Middle East. We are holding all orders for these regions until stable logistics routes are restored.
Sunglass Fix manufactures and ships all lenses from Australia. However, we do have return partners in USA and UK to make returns easier for our customers.
Please visit our Returns and Exchanges Page for return and exchange information.
Our couriers have informed us that they do not ship to the countries listed below.
| Afghanistan | Dominica | Fiji | French Guiana |
| French Polynesia | Guadeloupe | Honduras | Libya |
| Martinique | New Caledonia | Nicaragua | Niue |
| North Korea | Papua New Guinea | Pitcairn Islands | Réunion |
| Syria | Tokelau | Tonga | Tuvalu |
| Vanuatu | Samoa | Yemen | South Africa |
| Ukraine | Cuba | Guatemala | Iran |
| Sudan | Russia | Colombia | Indonesia |
| South Korea | Belarus | Israel | United Arab Emirates |
| Saudi Arabia | Qatar | Oman |
