Persol 3193-S - 55 mm

Dear Marc Thank you for contacting us regarding the non arrival of the package containing your lenses. I apologise for the delayed response and for any inconvenience this situation has caused you. Unfortunately, I am unable to access the tracking history for your order as it is no longer available for us to review. The package has not been returned to our facility at this stage which suggests that it may have been lost in transit. In our previous email correspondence, we did mention the limitations of the free shipping option you selected, which does not include tracking once the package has left our facility. We also advised you to notify us if the package had not arrived so that we could address the issue promptly. To resolve this issue, I have outlined options for you in an email and kindly request your response at your earliest convenience. Once again, I apologise for any inconvenience caused and assure you that we will resolve this issue for you. Thank you for your patience and understanding. Regards Lana Customer Care Team at the Sunglass Fix