Shipping Information

 

The Sunglass Fix ships their lenses anywhere in the world for free. We have served customers in over 170 countries for close to two decades helping hundreds of thousands of customers keep their favorite sunglasses longer. While it may take a little longer to get our lenses we guarantee the quality will be worth the wait.

 

COVID-19 DELAYS:  July 2021 Update:

Australia Deliveries: Priority Post and Express Post Services has been reintroduced.  However, with lock downs in place they are still warning delays can occur.  All our free shipping packages are sent with Priority post while express post can be purchases which provides tracking in some cases 1-2 day delivery.

International shipments (outside Australia): DHL has informed us that all countries are now being serviced.  The exceptions are:

Bonaire Honduras Nicaragua North Korea
Cayman Islands Laos Reunion Iran
Central African Republic Libya Surianme Cuba
Dominica Martinique Ayrian Arob Republic Russian Crimea
French Guiana Maritius Turkmenistan Ukraine
French Polynesia Myanmar Tinidad and Tobago  
Guadeloupe New Caledonia Yemen  

 

Australia:

Australia customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks.

Express Post should arrive in 2-3 days. We are not in an express post overnight area but these packages still get there fast and are a great alternative for Regional areas and Western Australia customers that need their lenses fast.

International:

We use DHL global for almost all our international shipments. DHL provides estimates on their website for specific countries. These estimates only explain how long it takes on average for your goods to be delivered.

We have recently converted all our international shipping to DHL. Please don't expect a yellow van to pull up to your house. They basically take all packages directly to your countries postal systems for normal domestic delivery. What DHL has proven is that they are faster, more reliable, and have allowed us to offer tracking and some faster services around the world for a very reasonable cost. Our website checkout process will show you if any of these upgraded services are avialble and their cost. We have heavily subsidised their cost as we find these services are usualy more reliable and faster for our customers.

 

Free Delivery Estimates Best Delivery Time Average Delivery Longest Delivery Refund or Resend
Australia 2-6 business days 4-8 business days 10 business days 12 business days
New Zealand 1- 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
Asian Region 1.5 - 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
USA/Canada 1.5 - 2 weeks 2 - 3.5 weeks 3.5 - 6 weeks 6 weeks
UK/Western Europe 2 - 3 weeks 2 - 4 weeks 4 - 6 weeks 6 weeks
Arabian Region 3 - 4 weeks 3 - 5 weeks 5 - 7 weeks 8 weeks
South & Central America 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
African Region 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
Eastern Europe/Russia 3 - 5 weeks 5 - 7 weeks 7 - 9 weeks 10 weeks

**PLEASE ALLOW TWO WEEKS TO THE AVERAGE DELIVERY TIMEFRAMES FOR SHIPMENTS OUTSIDE AUSTRALIA BEFORE CONTACTING US

 

In the unlikely event there are import taxes or duties these will be the responsibility of the customer

Shipping Information for Custom Made or Installed Sunglass Lenses Below