Shipping Information

 

The Sunglass Fix ships their lenses anywhere in the world for free. We have served customers in over 170 countries for close to two decades helping hundreds of thousands of customers keep their favorite sunglasses longer. While it may take a little longer to get our lenses we guarantee the quality will be worth the wait.  We also stand by delivery of our products. Please ensure your address is accurate to avoid long delays. 

Australia:

Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks. Express deliveries should arrive in 2-4 days and is tracked. Sunglass Fix is not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.

International:

We use DHL ecommerce and SEKO global for almost all our international shipments. 

Please don't expect a yellow DHL van to pull up to your house. DHL and SEKO will typically take all packages directly to your country's postal systems for final domestic delivery. We have heavily subsidized shipping cost and offer faster shipments with tracking at a very discounted rate so please consider using them if you want your product faster and tracking is important to you.  

 

Estimates for Free  Fastest Time Averages Time Max Time Refund or Reship
Australia 2-6 business days 4-8 business days 10 business days 12 business days
New Zealand 1- 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
Asian Region 1 - 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
USA 5 Days - 1.5 weeks 1.5 - 2 weeks 2 - 5 weeks 5 weeks
UK/Western Europe/Canada 2 - 3 weeks 2 - 4 weeks 4 - 6 weeks 6 weeks
Israel 3 - 4 weeks 3 – 5 weeks 5 – 7 weeks 8 weeks
Arabian Region 3 - 4 weeks 3 - 5 weeks 5 - 7 weeks 8 weeks
South & Central America 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
African Region 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
Eastern Europe/Russia 3 - 5 weeks 5 - 7 weeks 7 - 9 weeks 10 weeks

 

**PLEASE WAIT TWO WEEKS PAST TO THE AVERAGE DELIVERY TIMEFRAMES IN YOUR AREA BEFORE CONTACTING US IF YOU ARE CERTAIN YOUR ADDRESS IS CORRECT AND RECEIVED A SHIPPING CONFIRMATION FROM US.

We must give the global postal system time to do their job and there is very little we can do to speed them up. 

*Saudia Arabia, Qatar, and  UAE  customers are all required to provide a Post Office Box. Street Address are not accepted and DHL will return your package if we don't catch it before shipment. This will cause long delays.

In the unlikely event there are import taxes or duties and we have not collected these at checkout these will be the responsibility of the customer. If we have collected the taxes this will be reflected at checkout.

Returns and Exchanges:

Sunglass Fix manufactures and ships all lenses from Australia.  However, we do have return partners in USA and UK to make returns easier for our customers.

Please visit our Returns and Exchanges Page for return and exchange information.

International Countries we can NOT ship too: DHL has informed us they can not ship to the countries below: 

 

Afghanistan Dominica Fiji

French Guiana

French Polynesia Guadeloupe Honduras

Libya

Martinique New Caledonia Nicaragua

Niue

N. Korea Papua New Guinea Picarn Island

Reunion

Syria Tokelau Tonga

Tuvalu

Vanuatu Western Somoa Yemen

S. Africa due to delays

Crimea Ukraine Cuba Guatemala

Iran

Sudan Russia  

 

Shipping Information for Custom Made or Installed Sunglass Lenses Below