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The Sunglass Fix ship your lenses anywhere in the world for free. We have helped hundreds of thousands of customers in over 170 countries for close to two decades keep their favorite sunglasses longer. While it may take a little longer to get our lenses, we guarantee the quality will be worth the wait. We also stand by the delivery of our products. Please ensure your address is accurate to avoid delays.
From 1 April, 2024, Sunglass Fix collect tax (VAT) at checkout for all orders to the EU and UK to avoid shipping delays due to unpaid tax. It is highly recommended that you use a tracked shipping option to avoid delays due to customs procedures.
Without tracking, please note that additional VAT charges may apply on delivery. In these cases, please contact us with proof of payment for a refund of the VAT we have collected.
Some countries, including member states of the European Union, may impose fees or duties on imported goods, separate from Value Added Tax (VAT). Sunglass Fix does not impose any import duties or fees, nor do we have prior knowledge of these charges for individual countries or shipments. It is the customer's responsibility to pay any additional fees required by local authorities.
Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks. Express deliveries should arrive in 2-4 business days and is tracked. Sunglass Fix is not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.
We use DHL ecommerce and SEKO global for almost all our international shipments.
DHL and SEKO will typically take all packages directly to your country's postal system for final delivery. We heavily subsidize shipping cost and offer faster shipments with tracking at a very discounted rate so please consider using them if you want your product faster and tracking is important to you.
Region |
Fastest |
Average |
Maximum |
| Australia | 2 - 7 business days | 4 - 8 business days | 4 weeks |
| New Zealand | 1 - 2 weeks | 2 - 3 weeks | 4 weeks |
| Asian Region | 1 - 2 weeks | 2 - 3 weeks | 3 - 5 weeks |
| USA | 1 - 1.5 weeks | 1.5 - 3 weeks | 4 weeks |
| UK / Western Europe / Canada | 2 - 3 weeks | 2 - 4 weeks | 4 - 5 weeks |
| Israel (long delays) | 7 - 8 weeks | 7 - 9 weeks | 9 - 11 weeks |
| Arabian Region* | 3 - 4 weeks | 4 - 5 weeks | 5 - 6 weeks |
| South & Central America | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks |
| African Region | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks |
| Eastern Europe / Russia | 3 - 5 weeks | 5 - 7 weeks | 7 - 9 weeks |
*Saudi Arabia, Qatar, and UAE customers are required to provide a Post Office Box address. Street addresses are not accepted in thos countries and couriers will return your package, causing long delays.
Sunglass Fix manufactures and ships all lenses from Australia. However, we do have return partners in the USA and UK to make returns easier for our customers.
Please visit our Returns and Exchanges page for return and exchange information.
Our couriers do not currently ship to the following countries and regions:
|
Afghanistan |
Dominica |
Fiji |
French Guiana |
|
French Polynesia |
Guadeloupe |
Honduras |
Libya |
|
Martinique |
New Caledonia |
Nicaragua |
Niue |
|
North Korea |
Papua New Guinea |
Pitcairn Islands |
Réunion |
|
Syria |
Tokelau |
Tonga |
Tuvalu |
|
Vanuatu |
Samoa |
Yemen |
S. Africa due to delays |
|
Crimea, Ukraine |
Cuba |
Guatemala |
Iran |
|
Sudan |
Russia |
Colombia |
Indonesia |
|
South Korea |
Belarus |
||
