Shipping Information

 

The Sunglass Fix ships their lenses anywhere in the world for free. We have served customers in over 170 countries for close to two decades helping hundreds of thousands of customers keep their favorite sunglasses longer. While it may take a little longer to get our lenses we guarantee the quality will be worth the wait.

 

COVID-19 DELAYS:  Jan 2022 Update from DHL Regarding All Shipments Outside Australia – Expect Longer Shipping Times.

Message Sent from DHL on Jan 8 2022: 

"Dear The Sunglass Fix,
Logistic networks across the world have been impacted by the rise in cases of the Omicron variant of COVID 19. The surge in cases is affecting staffing levels at both airlines and local postal operations, which is causing delays to transit times, in particular for Europe shipments. Additionally severe winter weather across the US is also impacting US deliveries.
We are implementing contingency plans where possible to ensure we provide you and your customers with the best possible service, however as employee safety is number one priority for us and our partners please expect delays.
We will continue to monitor this situation and keep you updated accordingly.
If you require further assistance please call us on 1800 688 280.
Thank you for your shipping with DHL eCommerce Solutions.
Best regards,
The DHL eCommerce Solutions Team”

Australia Deliveries: Priority Post and Express Post Services has been reintroduced.  However, with Omicron and Postal Volumes are record levels Australia Post is are still warning delays can occur.  All our free shipping packages are sent with Priority post while express post can be purchased. Express Post does have tracking and should be delivered in 1-2 days in most major cities on the East Coast but we have seen 5 days or more to other states and regional areas.

International shipments (outside Australia): DHL has informed us they can not ship to countries below: 

Bonaire Honduras Nicaragua North Korea
Cayman Islands Laos Reunion Iran
Central African Republic Libya Surianme Cuba
Dominica Martinique Ayrian Arob Republic Russian Crimea
French Guiana Maritius Turkmenistan Ukraine
French Polynesia Myanmar Tinidad and Tobago  
Guadeloupe New Caledonia Yemen  

 

Australia:

Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks.

*** Australia Post  is delviering priority post, our free service with no tracking with considerable delays. They getting delivered but instead of within a week as stated on their site it can take a month to get to rural areas, NT, SA, and WA. Please consider this when ordering.

Express Post should arrive in 2-3 days and has tracking. We are not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.

International:

We use DHL global for almost all our international shipments. DHL provides estimates on their website for specific countries. These estimates only explain how long it takes on average for your goods to be delivered.

We have recently converted all our international shipping to DHL. Please don't expect a yellow van to pull up to your house. They basically take all packages directly to your countries postal systems for normal domestic delivery. What DHL has proven is that they are faster, more reliable, and have allowed us to offer tracking and some faster services around the world for a very reasonable cost. Our website checkout process will show you if any of these upgraded services are available and their cost. We have heavily subsidised their cost as we find these services are usually more reliable and faster for our customers.

 

Free Delivery Estimates Best Delivery Time Average Delivery Longest Delivery Refund or Resend
Australia 2-6 business days 4-8 business days 10 business days 12 business days
New Zealand 1- 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
Asian Region 1.5 - 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
USA/Canada 1.5 - 2 weeks 2 - 3.5 weeks 3.5 - 6 weeks 6 weeks
UK/Western Europe 2 - 3 weeks 2 - 4 weeks 4 - 6 weeks 6 weeks
Arabian Regions* 3 - 4 weeks 3 - 5 weeks 5 - 7 weeks 8 weeks
South & Central America 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
African Region* 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
Eastern Europe/Russia 3 - 5 weeks 5 - 7 weeks 7 - 9 weeks 10 weeks

 

**PLEASE WAIT TWO WEEKS PAST TO THE AVERAGE DELIVERY TIMEFRAMES IN YOUR AREA BEFORE CONTACTING US IF YOU ARE CERTAIN YOUR ADDRESS IS CORRECT AND RECEIVED A SHIPPING CONFIRMATION FROM US.

We must give the global postal system time to do their job and there is very little we can do to speed them up. 

*Saudia Arabia, Qatar, and  UAE  customers are all required to provide a Post Office Box. Street Address are not accepted and DHL will return your package if we don't catch it before shipment. This will cause long delays.

 

In the unlikely event there are import taxes or duties these will be the responsibility of the customer

 

Shipping Information for Custom Made or Installed Sunglass Lenses Below