Shipping Information

 

The Sunglass Fix ships their lenses anywhere in the world for free. We have served customers in over 130 countries for over a decade helping hundreds of thousands of customers keep their favorite sunglasses longer. While it may take a little longer to get our lenses we guarantee the quality will be worth the wait.

COVID-19 DELAYS:

Oct 2020 Update:

Australia Deliveries: Australia Post has dropped Express Post Guarantee. Free Lens shipping is normally sent priority mail. However, Australia Post has also dropped that service also. In Short, expect delays in almost all Australia Services of a few days.

International shipments: DHL has informed us that all shipments will be processed with the exception of the countries listed below. N. America, Most of Europe, Japan, New Zeland are still being serviced with some slight delays. While things are improving everyone should add two weeks to the shipment normal shipment timeframes shown at checkout. 

See this list below for closures.

DHL and Australia Post are unable to delivery to the following locations due to country restrictions or severe limitation on flights to your country. Things change quickly so please check back if we can’t ship to you today or contact us and we can email you when shipping statuses are changed.

Bahamas Belize Bolivia
Brunei Darussaiam Cape Verde Cayman Islands
Lao Peoples Democratic Republic Chile Colombia
Comoros Dominican Republic Eswantini (Swaziland)
French Polynesia Fiji French Polynesia
Gambia Grenada Guadeloupe
Guinea-Bissau Guyana Haiti
Honduras Lao Peoples Democratic Republic Lithuania
Iran (Islamic Republic of) Libya Martinique
Mongolia Montenegro Myanmar
New Caledonia Nicaragua Pakistan
Reunion Sao Tome and Principe Saint Kitts and Nevis
Saint Vincent and the Grenadines Eswatini (Swaziland) Sudan
Syrian Arab Republic Venezuela Yemen

Australia:

Australia customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks.

Express Post should arrive in 2-3 days. We are not in an express post overnight area but these packages still get there fast and are a great alternative for Regional areas and Western Australia customers that need their lenses fast.

International

We use DHL global for almost all our international shipments. DHL provides estimates on their website for specific countries. These estimates only explain how long it takes on average for your goods to be delivered.

We have recently converted all our international shipping to DHL. Please don't expect a yellow van to pull up to your house. They basically take all packages directly to your countries postal systems for normal domestic delivery. What DHL has proven is that they are faster, more reliable, and have allowed us to offer tracking and some faster services around the world for a very reasonable cost. Our website checkout process will show you if any of these upgraded services are avialble and their cost. We have heavily subsidised their cost as we find these services are usualy more reliable and faster for our customers.

PLEASE ADD TWO WEEKS TO THE TIMEFRAMES BELOW FOR SHIPMENTS OUTSIDE AUSTRALIA

Free Delivery Estimates Best Delivery Time Average Delivery Longest Delivery Refund or Resend
Australia 2-6 business days 4-8 business days 10 business days 12 business days
New Zealand 1- 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
Asian Region 1.5 - 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
USA/Canada 1.5 - 2 weeks 2 - 3.5 weeks 3.5 - 6 weeks 6 weeks
UK/Western Europe 2 - 3 weeks 2 - 4 weeks 4 - 6 weeks 6 weeks
Arabian Region 3 - 4 weeks 3 - 5 weeks 5 - 7 weeks 8 weeks
South & Central America 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
African Region 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
Eastern Europe/Russia 3 - 5 weeks 5 - 7 weeks 7 - 9 weeks 10 weeks

In the unlikely event there are import taxes or duties these will be the responsibility of the customer

Shipping Cost and Information for Custom Made or Installed Sunglass Lenses