Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks. Express deliveries should arrive in 2-4 days and is tracked. Sunglass Fix is not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.
We use DHL ecommerce and SEKO global for almost all our international shipments.
Please don't expect a yellow DHL van to pull up to your house. DHL and SEKO will typically take all packages directly to your country's postal systems for final domestic delivery. We have heavily subsidized shipping cost and offer faster shipments with tracking at a very discounted rate so please consider using them if you want your product faster and tracking is important to you.
|Estimates for Free||Fastest Time||Averages Time||Max Time||Refund or Reship|
|Australia||2-6 business days||4-8 business days||10 business days||12 business days|
|New Zealand||1- 2 weeks||2 - 3 weeks||3 - 5 weeks||5 weeks|
|Asian Region||1 - 2 weeks||2 - 3 weeks||3 - 5 weeks||5 weeks|
|USA||5 Days - 1.5 weeks||1.5 - 2 weeks||2 - 5 weeks||5 weeks|
|UK/Western Europe/Canada||2 - 3 weeks||2 - 4 weeks||4 - 6 weeks||6 weeks|
|Israel||3 - 4 weeks||3 – 5 weeks||5 – 7 weeks||8 weeks|
|Arabian Region||3 - 4 weeks||3 - 5 weeks||5 - 7 weeks||8 weeks|
|South & Central America||3 - 5 weeks||5 - 6 weeks||6 - 9 weeks||10 weeks|
|African Region||3 - 5 weeks||5 - 6 weeks||6 - 9 weeks||10 weeks|
|Eastern Europe/Russia||3 - 5 weeks||5 - 7 weeks||7 - 9 weeks||10 weeks|
**PLEASE WAIT TWO WEEKS PAST TO THE AVERAGE DELIVERY TIMEFRAMES IN YOUR AREA BEFORE CONTACTING US IF YOU ARE CERTAIN YOUR ADDRESS IS CORRECT AND RECEIVED A SHIPPING CONFIRMATION FROM US.
We must give the global postal system time to do their job and there is very little we can do to speed them up.
*Saudia Arabia, Qatar, and UAE customers are all required to provide a Post Office Box. Street Address are not accepted and DHL will return your package if we don't catch it before shipment. This will cause long delays.
In the unlikely event there are import taxes or duties and we have not collected these at checkout these will be the responsibility of the customer. If we have collected the taxes this will be reflected at checkout.
Sunglass Fix manufactures and ships all lenses from Australia. However, we do have return partners in USA and UK to make returns easier for our customers.
Please visit our Returns and Exchanges Page for return and exchange information.
|French Polynesia||Guadeloupe||Honduras|| |
|Martinique||New Caledonia||Nicaragua|| |
|N. Korea||Papua New Guinea||Picarn Island|| |
|Vanuatu||Western Somoa||Yemen|| |
S. Africa due to delays
|Crimea Ukraine||Cuba||Guatemala|| |