Shipping Information

 

The Sunglass Fix ships its lenses anywhere in the world for free. We have served customers in over 170 countries for close to two decades helping hundreds of thousands of customers keep their favorite sunglasses longer. While it may take a little longer to get our lenses we guarantee the quality will be worth the wait.  We also stand by the delivery of our products. Please ensure your address is accurate to avoid long delays. 

 

Value Added Tax (VAT) for EU customers

Starting April 1, 2024, the Sunglass Fix is collecting VAT during checkout for all orders to the EU and the UK to avoid shipping delays for unpaid VAT.

Customs, import or duties charges

Some countries, including the European Union member states, may charge fees or duties on imported goods, which is separate to Value Added Tax (VAT). The Sunglass Fix do not collect import duties or fees, nor do we have any advance knowledge about these charges by individual countries or shipments. It is the customer's responsibility to pay any additional charges as requested by their local authorities.

 

Australia:

Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks. Express deliveries should arrive in 2-4 days and is tracked. Sunglass Fix is not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.

International:

We use DHL ecommerce and SEKO global for almost all our international shipments. 

DHL and SEKO will typically take all packages directly to your country's postal systems for final domestic delivery. We have heavily subsidized shipping cost and offer faster shipments with tracking at a very discounted rate so please consider using them if you want your product faster and tracking is important to you.  

 

Estimates for Free Shipping Fastest Time Average Time Maximum Time Refund or Reship
Australia 2-6 business days 4-8 business days 10 business days 12 business days
New Zealand 1- 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
Asian Region 1 - 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
USA 1 - 1.5 weeks 1.5 - 2 weeks 2 - 5 weeks 5 weeks
UK/Western Europe/Canada 2 - 3 weeks 2 - 4 weeks 4 - 6 weeks 6 weeks
Israel (Long Delays) 7 - 8 weeks 7 – 9 weeks 9 – 11 weeks 12 weeks
Arabian Region 3 - 4 weeks 3 - 5 weeks 5 - 7 weeks 8 weeks
South & Central America 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
African Region 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
Eastern Europe/Russia 3 - 5 weeks 5 - 7 weeks 7 - 9 weeks 10 weeks

 

When calculating your estimated delivery date, please use the actual shipping date of your lenses, which you will receive by email.

If your package does not arrive within the Maximum Delivery time frame, please contact us about missing or lost mail after verifying your shipping address.

Saudia Arabia, Qatar, and UAE customers are all required to provide a Post Office Box. Street Addresses are not accepted by DHL, and DHL will return your package if we don't catch it before shipment. This will cause long delays.
 

Returns and Exchanges:

Sunglass Fix manufactures and ships all lenses from Australia.  However, we do have return partners in USA and UK to make returns easier for our customers.

Please visit our Returns and Exchanges Page for return and exchange information.

 

Shipping Restrictions:

Our couriers have informed us that they will not ship to the below countries.  Other countries have been omitted due to  high package loss rates.

Afghanistan Dominica Fiji

French Guiana

French Polynesia Guadeloupe Honduras

Libya

Martinique New Caledonia Nicaragua

Niue

N. Korea Papua New Guinea Picarn Island

Reunion

Syria Tokelau Tonga

Tuvalu

Vanuatu Western Somoa Yemen

S. Africa due to delays

Crimea Ukraine Cuba Guatemala

Iran

Sudan Russia S. Korea

Columbia

Indonesia Belarus    
       

Shipping Information for Custom Made or Installed Sunglass Lenses Below