Shipping Information

The Sunglass Fix ships their lenses anywhere in the world for free from its Australia Factory. Lenses are made to ordered and usually shipped on the same or next business day. We have served customers in over 130 countries for over a decade helping hundreds of thousands of customers keep their favorite sunglasses longer. While it may take a little longer to get our lenses from Australia, we guarantee delivery and that the quality will be worth the wait.

COVID-19 DELAYS:

July 28 2020 Update:

Australia Deliveries:   Australia Post has dropped Express Post Guarantee.   Free Lens shipping is normally sent priority mail.   However, Australia Post has also dropped that service. In Short, expect delays in almost all Australia Services of a few days.

International shipments: DHL has informed us that all shipments will be processed with the exception of the countries listed below.  N. America, Most of Europe, Japan, New Zeland are still being serviced with some slight delays. Expect 1-2 week longer shipping times than those stated at checkout. Please see the list below for closures.

We are seeing a lot of improvements. Many shipments are arriving at normal speeds. However, it is very inconsistent and delays are still occurring.

Country Closures:

DHL and Australia Post are unable to delivery to the following locations due to country restrictions or severe limitation on flights to your country.  Things change quickly so please check back if we can’t ship to you today or contact us and we can email you when shipping statuses are changed.

 
Countries We Can Not Ship To Due to Covid 19
Angola Antigua and Barbuda Bangladesh
Aruba Azerbaijan Bahamas
Barbados Belize Bolivia
Brunei Darussalam Bhutan Bermuda
     
Cambodia Cameroon Cape Verde
Cayman Islands Central African Republic Chad
Chile Curacao Comoros
Ecuador Dominican Republic Equatorial Guinea
Ivory Coast Fiji French Polynesia
     
Gambia Ghana Grenada
Guadeloupe Guinea Guinea-Bissau
Guyana Honduras Haiti
Iran (Islamic Republic of) Jamaica Gabon
Kuwait Lebanon Lesotho
Laos Libyan Arab Jamahiriya Lithuania
Montenegro Madagascar Maldives
Namibia Moldova Republic of Mongolia
Niger Nepal Myanmar
New Caledonia Nicaragua  
     
Panama Papua New Guinea Pakistan
Paraguay Peru  
     
Sierra Leone Rwanda Saint Kitts and Nevis
Saint Lucia Samoa Sao Tome and Principe
Somalia Swaziland Syrian Arab Republic
Saint Vincent and the Grenadines St. Helena Sudan
Suriname    
     
Tuvalu Uzbekistan Vanuatu
Wallis and Futuna Islands Western Sahara Yemen
Zimbabwe Reunion Venezuela
 

Australia:

Australia customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks.

Express Post should arrive in 2-3 days. We are not in an express post overnight area but these packages still get there fast and are a great alternative for Regional areas and Western Australia customers that need their lenses fast.
 

International:
We use DHL global for almost all our international shipments. DHL provides estimates on their website for specific countries. These estimates only explain how long it takes on average for your goods to be delivered. 

International:

We have recently converted all our international shipping to DHL. Please don't expect a yellow van to pull up to your house. They basically take all packages directly to your countries postal systems for normal domestic delivery. What DHL has proven is that they are faster, more reliable, and have allowed us to offer tracking and some faster services around the world for a very reasonable cost.  Our website checkout process will show you if any of these upgraded services are avialble and their cost. We have heavily subsidised their cost as we find these services are usualy more reliable and faster for our customers.
 
Please Note:  We are asking all customers outside of Australia to please wait 7 Weeks to contact us unless there is a known issue with their address or need for us to chase up your tracking if you purchased that service.
At 7 Weeks we investigate your shipment and resolve it for you. However, we must all be patient and allow the global mail systems more time during the pandemic to complete their jobs.
 
Free Delivery Estimates Best Delivery Time Average Delivery Longest Delivery Refund or Resend
Australia 2-6 business days 4-8 business days 10 business days 12 business days
New Zealand 1- 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
Asian Region 1.5 - 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
USA/Canada 1.5 - 2 weeks 2 - 3.5 weeks 3.5 - 6 weeks 6 weeks
UK/Western Europe 2 - 3 weeks 2 - 4 weeks 4 - 6 weeks 6 weeks
Arabian Region 3 - 4 weeks 3 - 5 weeks 5 - 7 weeks 8 weeks
South & Central America 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
African Region 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
Eastern Europe/Russia 3 - 5 weeks 5 - 7 weeks 7 - 9 weeks 10 weeks

In the unlikely event there are import taxes or duties these will be the responsibility of the customer
Shipping Cost and Information for Custom Made or Installed Sunglass Lenses
How To Send Sunglasses To Us