July 28 2020 Update:
Australia Deliveries: Australia Post has dropped Express Post Guarantee. Free Lens shipping is normally sent priority mail. However, Australia Post has also dropped that service. In Short, expect delays in almost all Australia Services of a few days.
International shipments: DHL has informed us that all shipments will be processed with the exception of the countries listed below. N. America, Most of Europe, Japan, New Zeland are still being serviced with some slight delays. Expect 1-2 week longer shipping times than those stated at checkout. Please see the list below for closures.
We are seeing a lot of improvements. Many shipments are arriving at normal speeds. However, it is very inconsistent and delays are still occurring.
DHL and Australia Post are unable to delivery to the following locations due to country restrictions or severe limitation on flights to your country. Things change quickly so please check back if we can’t ship to you today or contact us and we can email you when shipping statuses are changed.
|Countries We Can Not Ship To Due to Covid 19|
|Angola||Antigua and Barbuda||Bangladesh|
|Cayman Islands||Central African Republic||Chad|
|Ecuador||Dominican Republic||Equatorial Guinea|
|Ivory Coast||Fiji||French Polynesia|
|Iran (Islamic Republic of)||Jamaica||Gabon|
|Laos||Libyan Arab Jamahiriya||Lithuania|
|Namibia||Moldova Republic of||Mongolia|
|Panama||Papua New Guinea||Pakistan|
|Sierra Leone||Rwanda||Saint Kitts and Nevis|
|Saint Lucia||Samoa||Sao Tome and Principe|
|Somalia||Swaziland||Syrian Arab Republic|
|Saint Vincent and the Grenadines||St. Helena||Sudan|
|Wallis and Futuna Islands||Western Sahara||Yemen|
Express Post should arrive in 2-3 days. We are not in an express post overnight area but these packages still get there fast and are a great alternative for Regional areas and Western Australia customers that need their lenses fast.
We use DHL global for almost all our international shipments. DHL provides estimates on their website for specific countries. These estimates only explain how long it takes on average for your goods to be delivered.
|Free Delivery Estimates||Best Delivery Time||Average Delivery||Longest Delivery||Refund or Resend|
|Australia||2-6 business days||4-8 business days||10 business days||12 business days|
|New Zealand||1- 2 weeks||2 - 3 weeks||3 - 5 weeks||5 weeks|
|Asian Region||1.5 - 2 weeks||2 - 3 weeks||3 - 5 weeks||5 weeks|
|USA/Canada||1.5 - 2 weeks||2 - 3.5 weeks||3.5 - 6 weeks||6 weeks|
|UK/Western Europe||2 - 3 weeks||2 - 4 weeks||4 - 6 weeks||6 weeks|
|Arabian Region||3 - 4 weeks||3 - 5 weeks||5 - 7 weeks||8 weeks|
|South & Central America||3 - 5 weeks||5 - 6 weeks||6 - 9 weeks||10 weeks|
|African Region||3 - 5 weeks||5 - 6 weeks||6 - 9 weeks||10 weeks|
|Eastern Europe/Russia||3 - 5 weeks||5 - 7 weeks||7 - 9 weeks||10 weeks|