Tom Ford Snowdon TF237 - 50 mm

Hi John, I'm sorry to hear the lenses for your Tom Ford Snowdon sunglasses did not fit. There are two sizes of the Snowdon model, so it could be as simple as that. If so, we can send you out a pair of new lenses immediately. I'll have one of our care team reach out to you or if you'd rather, you can contact them at info@thesunglassfix.com.au and send them a photo of the model information on the inside arm of your sunglasses. (A reply to you invoice would be perfect so we have your order number.) They will help you determine what lenses you need for your frame. With over 200,000 lens models mistakes happen. However, we do have 15 years of experience helping customers around the world get what they need to get their favourite sunglasses back up and running like new. And we have a 6 month no question guarantee if you have any issues whatsoever. We do our best to give a 5-star service, so I'm sorry we seemed to have missed the mark. Now we know you have a problem, we'll do all we can to resolve it for you. Best regards Toby Price Head of Customer Service