Gucci GG0876S - 60 mm

Hi Kristina, I've invested your problem and can see what the issue is. We did email you shortly after you order. You ordered VIP lens installation service for your frames. For these products we require them to be sent into our lab so we can make and install lenses for you. This service is different from our standard offerring where we make and send the lenses out to you. Instead, for these select products we do not have the ability to make lenses and offer a free pair (of base lenses, I can see you upgraded to a polarized pair and paid just the difference) if you send in the frames. Therefore, either you didn't understand how this products works and didn't receive our emails or there was some other communication problem as we are still waiting for you to send in your frames. I will resend the email with the instructions. If you no longer wish to get the free set of lenses let us know. We will refund the amount you paid to upgrade to a higher quality lens and reinstate the offerring on our site for other customers that do want the free set of lenses if they send in their frames. Thanks, Craig Anderson - CEO and Founder - Sunglass Fix