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Website Payments:
Sunglass Fix accepts PayPal Express, PayPal Standard and Visa and Master Card payments on our website.
With PayPal you can add many other bank cards as payment sources so if you want to use American Express, Discover or other cards please add them to your PayPal account and use that method to pay on our website.
The Sunglass Fix takes security seriously. Our site is regularly audited by Trusted Sites for PCI compliance.
Alternative Payment Methods:
Within Australia we also accept direct deposit payments. Please contact our team to help you place an order which can be monitored until the bank transfer is complete.
The team is also happy to send customers a PayPal invoice to pay if they do not want to pay on the website.
Please contact our team here if you wish to use an alternative payment method.
IBSB: 012742 (ANZ).
Account Name: THE SUNGLASS FIX PTY LTD.
Account Number: 296535273.
Reference: Please insert Order Number in reference area and contact us.
For more payment information please click here.
In the rare case you do have a fit problem please do the following:
Please Provide:
Our goal is to help customers get new lenses in their sunglasses regardless of the problem. If you've ordered the wrong lenses, or just can't get them installed we are here to help.
Customers wanting custom made lenses or having us install the lenses for you can take as little as 1.5 weeks but generally longer due to the postal time involved with getting your frames back and forth to our lab. Customers are asked that they first place a custom order with us before shipping your sunglass frames into our workshop.
We strive to turn around the jobs, once they are in our lab, in 3 - 5 business days. Complex jobs, such as rimless or clip in sunglasses, can take longer. We will normally contact you after 5 business days if the jobs require more time.
Making lenses is more complex than you imagine and the average jobs takes well over an hour to complete. Additionally, we have no control on when people decide to return their sunglasses too us. Some days we get a few pairs in, other days over 20. If you are in a hurry please contact us or write on the outside of the package URGENT and include a note as to why and when you need them and we will do what we can to accommodate your request.
Please visit our contact us page or use the information below.
Email: info@thesunglassfix.com
Australia: 1800-Sunfix & (786-349)
Outside Australia: +61 260 090908
USA: 1-530-562-4800 - (3pm – 1am PST Only)
Mailing address:
PO Box 104
Billinudgel
NSW, 2483
Australia
Once your order has been placed and paid for, it will be in our system as a pending order, you will quickly receive a confirmation email confirming your order has been received in our system. This email is for you to have a record of your address, and model of sunglass lens purchased. We process orders 5 days a week and strive to have all orders processed on the same or next day as the order is placed. You can see live order updates by going to the "my account" page and then clicking "view your order history".
Once we have begun processing your order the status will update from "pending" to "100-priinted-packing-IP" and then "Processed-Pmt Verified" once we have your order completed and awaiting shipment. At this stage you will also receive an email with your tracking and confirmation of shipment.
The Sunglass Fix designs, shapes, packages, and ships all of its lenses from it's central lab in Australia.
We also use 100% green energy (renewable energy) to run our entire Australian lab making our lenses one of the best environmental choices available for consumers.
We do source some raw materials from overseas. For example, we source our polarization film from Japan, they have one of the best performing and natural feeling film available.
We also have contract manufactures overseas that product our lens raw materials. However, then entire lens manufacturing process is strictly controlled on all levels of the production process ensuring we only produce grade A lenses for all of our customers.
We pride ourselves in quality delivered at the most cost effective level possible.
The Sunglass Fix does not do repairs to broken frames.
For Australian customers we suggest that you check out Frame Care Australia, they do great work with plastic and metal welding, and can fix almost any broken glasses.
Customers from the United States have several options for glasses repairs, we suggest World Optics.
