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Customer will need to send their sunglasses to our facilities in Australia for servicing. We charge $7.95 for the return shipping of your sunglasses at checkout. The customer is responsible for paying and shipping their frames to our facilities.
The pick up and delivery option has us process a kit with packaging materials and an insured express post satchel which is mailed to you. This simplifies the mailing process and will avoid any confusion.
01. Fold your box.
02. Put sunglasses in the microfibre case provided.
03. Insert the case into the box and seal it shut.
04. Put the box into the express post bag, seal the bag, and sign the aviation declaration.
05. Drop it off at the post office, an Australia Post gold box, or a regular mailbox.
This is the quicker option of the two, as you will not be waiting for a pick up kit to arrive.
01. Wrap your frames in two-three layers of bubble wrap.
02. Pack your sunglasses in a small box or padded envelope, hard cases can be an added layer of protection.
03. Include your receipt, and ensure your Order ID, Name, and Phone number is visible.
04. Ensure you have a return address on your package.
05. Mail receipt and sunglasses to our facilities using the address below:
If you have any concerns about the return post please get in touch with The Sunglass Fix to arrange insured mail. However, the cost may increase dramatically.
*While extremely rare, The Sunglass Fix assumes no responsibility for lost or damaged sunglasses through international shipments.
Please ensure the address information on your receipt is accurate as it is the same address used to generate your mailing label.