Sunglass Fix works hard to make sure every customer is delighted with their purchase.
Order with confidence. If for any reason you are not satisfied with your lenses you can return them for a full refund anytime up to 6 months after delivery. Ordered the wrong size? Don’t like the color? Don’t worry. While we are confident you’ll love how a new set of high quality lenses can restore your sunglasses, the last thing we want is for you to not be completely satisfied with your lenses.
Our main goal is to get all customers into a great set of new lenses and restoring your favorite sunnies to ‘like new’ condition.
We have a few general guidelines to help us resolve mistakes made by ourselves or our customers.
Sunglass Fix Mistake
We will either provide a full refund, reship your order, or custom cut and install new lenses for you free of charge. We’ll do everything possible to get your sunglasses up and running like new. In most cases where we made a mistake, (validated with customer care), orders will be refunded and return shipping will not be required.
There are two options to resolve the problem
In order for us resolve to quickly resolve your issues, please fill out the form on our site by clicking on the exchange and return button below.
*The Sunglass Fix guarantee does not cover sunglass frames so please watch or read installation instructions carefully. Lifetime breakage guarantee is only applicable to lenses that are not clip-in or drilled-rimless models. Manufacturer defects do not cover normal wear and tear like scratches so be nice to your new lenses. Terms and conditions of guarantee can change at any time. Please feel free to contact us with any questions.