Reply from The Sunglass Fix
Hi Sandra, Thank you for your review and for bringing this to our attention. We are very sorry to hear about your experience and apologise for the delay in our response. We can confirm that we have been in direct contact with you regarding this issue. After reviewing your order history and our emails with you, we understand that the lenses were not a suitable fit and that you chose to proceed with a return for a refund rather than continuing with the fitting assistance we offered. Our records show that your returned lenses have been received and your refund has been processed as per our standard procedure. As the return was sent via an economical international mail service, this method can take some time to arrive back to us in Australia, particularly from Switzerland. This is the most cost effective option and involves using international stamps to send the lenses as a lightweight air mail letter. We do apologise for any frustration caused during this process and appreciate your patience. Regards Lana Customer Care Team at the Sunglass Fix