Reply from The Sunglass Fix
Hi Adam Thank you for contacting us on Trustpilot. We are sorry for any inconvenience you have experienced. After reviewing your order and our email records, I noticed that two different email addresses have been used, one when submitting your order and another when contacting us. Our team responded to your enquiry at the time and we can see the emails were opened, either by you or someone on your behalf. It’s possible they were missed, so I have now sent an email to both addresses for your convenience. To clarify, we do offer a Rimless Screw Kit in both Gold and Silver. However, it’s a generic kit and not always compatible with every frame design. The screws are not original Prada parts but are intended as a generic alternative for basic repairs. I have outlined your options in the email and would really appreciate the opportunity to assist you further if you're open to it. We look forward to your reply. Regards Lana Customer Care Team at the Sunglass Fix