Independent Reviews for Gucci GG2591 | 67 mm Replacement Lenses
1 / 5
30 May 2021
The lens was too large and I ended up breaking the frame trying to get them in. I know I could have sent them back but the time for the turn around is long so I tried myself.
Reply from The Sunglass Fix
Hi Quinitroy, I'm really sorry to hear about your frames. We could try a couple of things for you. First, we do have a frame buy back policy in that if you return the lenses and frame we'll send you 50.00 as a way of saying sorry and refund your order in full. This allows us to examine what could have caused the issue. Additionally, we do have a relationship with a very good frame repair company. If we were to get the frames down here with the lenses we sent and ensured they were a matching model and our lens size was not correct (as manufactures do make a lot of sizes for same model), we would be happy to send them in and see if this company could repair them. We could then install the lenses for you and return them to you at our cost. All we ask is for you to send frame, hopefully original lenses, and the lenses we sent. Anyhow, if any of this sounds reasonable please contact email@example.com and they will send you information on how to get the process started. AGain, I know that's a terrible experience. However, I know frames can become brittle with age and yes, sometimes installing either the wrong lenses or if something went wrong and we sent the wrong sized lenses, this could put too much stress on the frame and cause a break. Very rare we ever see this but it has happened in the past. However, we do have options to try to help you so please do reachout. Thanks, Craig Anderson - CEO and Founder of Sunglass Fix