Reply from The Sunglass Fix
Dear Michael Thank you for contacting us and providing your feedback. After reviewing your order history and our email correspondence, I can see we offered to design and custom install lenses to suit your particular frames. You accepted our alternative offer of a refund. We provided you with our Returns Centre address in the US, and normally, we are notified once returned packages are processed there. However, I apologise as we don't appear to have received notification of your return at this stage. I have sent you an email to confirm a couple of details. Kindly respond at your earliest convenience so we can process your refund promptly. Regarding shipping costs, it's important to note we offer cost effective choices for our customers and provide subsidised shipping costs on all our outgoing shipments. If you need any further assistance, please let us know. Thank you! Regards Lana Customer Care Team at the Sunglass Fix