Reply from The Sunglass Fix
Hi Tim, We are disappointed to read this review, particularly as our most senior Lens Technician had been working directly with you via email throughout this process in an effort to resolve the issue. We understand your frustration and are genuinely sorry to hear you were dissatisfied with the fit of the replacement lenses. However, we would have greatly appreciated the opportunity to continue working through this with you before seeing a 1 star review posted publicly. As advised by our technician, we remain committed to resolving this properly and have already followed up with you again directly to continue assisting. While we appreciate that OEM lenses can sometimes fit differently due to manufacturing tolerances, frame wear, age and model variations, we stand behind the quality of our products. Our lenses are manufactured using premium optical Polyamide and Polycarbonate materials chosen for their exceptional clarity, durability and performance. Our polarised lenses also incorporate high-grade Japanese polarisation technology with a 99.9% efficacy rating for glare reduction and visual clarity, along with full UV A, B and C protection. We want to see this through to a satisfactory resolution and remain more than willing to continue working with you directly. Regards Lana Customer Care Team at the Sunglass Fix