Reply from The Sunglass Fix
Hi Ken Thank you for contacting us. We are sorry to hear the lenses didn’t fit. While fit issues are rare, they can occasionally occur, especially with more complex frame designs. We guarantee the fit of our lenses and offer exchanges to ensure your sunglasses can be repaired with the correct lenses. I’ve checked your order history and our email records and this appears to be the first time we have heard from you about this issue. I have just sent you an email requesting a few more details so we can get this resolved as quickly as possible. The information you provide will help our Lens Technicians confirm the exact model and size you need. Once confirmed, we’ll promptly send out a new set of lenses. Alternatively, you are welcome to return the lenses for a full refund. We offer a no questions asked return policy within 6 months of purchase. We appreciate the opportunity to put this right and look forward to your reply. Regards Lana Customer Care Team at the Sunglass Fix