Reply from The Sunglass Fix
Dear Neil Thank you for your feedback. We are sorry to hear the lenses didn’t fit your frames. We guarantee the fit of our lenses and offer exchanges to ensure your sunglasses are properly repaired. After reviewing your order history and our email system, it appears this is the first time we have been made aware of the issue. Had you reached out via phone or email earlier, we could have resolved this much sooner. To assist you now, I have sent you an email requesting a few more details. This will help our Lens Technicians confirm the exact model and lens size you need. Once confirmed, we’ll promptly send a replacement set. Alternatively, if you prefer, you are welcome to return the lenses for a full refund. We offer a no questions asked return policy for any order within 6 months of purchase. We appreciate the opportunity to make things right and look forward to hearing from you soon. Regards Lana Customer Care Team at the Sunglass Fix