Search lenses by brand or model
Ongoing airspace closures in the Middle East may cause delays to some shipments, and we apologize for any inconvenience this may cause. We will monitor the situation closely and update this notice as further information becomes available.
Sunglass Fix has been serving US customers since 2006. Most US customers enjoy reliable, trackable shipping with no surprise fees at the door.
Most US orders arrive within 7–12 business days, depending on your location and local postal processing.
We handle the tariff upfront so your package clears customs without delays
This ensures a smooth, predictable delivery experience.
Our US‑based support team is available to help with any questions about your order.
info@thesunglassfix.com
+1 (530) 466 6354
18 Distribution Blvd
Edison, NJ 08817
USA
(This facility handles returns only. Sunglasses for custom‑cut lenses must be sent to our Australian production facility.)
Please visit our exchange and return page to get full instructions to prevent long delays in getting refunds.
We ship to more than 170 countries with free delivery. International delivery times vary by region, but most orders arrive within 7–20 business days.
From 1 April, 2024, Sunglass Fix collect tax (VAT) at checkout for all orders to the EU and UK to avoid shipping delays due to unpaid tax. It is highly recommended that you use a tracked shipping option to avoid delays due to customs procedures.
Some EU customs departments may charge VAT and a collection fee upon delivery—even if VAT was already paid on our website. These cases are rare and result from technical inconsistencies within country-specific customs systems.
If this occurs, we kindly ask that you pay the VAT and collection fee, then email your payment receipt to info@thesunglassfix.com.au. We will promptly refund you in full and initiate a claim for the VAT paid during checkout.
Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks. Express deliveries should arrive in 2-4 business days and is tracked. Sunglass Fix is not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.
We use DHL ecommerce and SEKO global for almost all our international shipments.
DHL and SEKO will typically take all packages directly to your country's postal system for final delivery. We heavily subsidize shipping cost and offer faster shipments with tracking at a very discounted rate so please consider using them if you want your product faster and tracking is important to you.
Region |
Fastest |
Average |
Maximum |
| USA | 1 - 1.5 weeks | 1.5 - 3 weeks | 4 weeks |
| New Zealand | 1 - 2 weeks | 2 - 3 weeks | 4 weeks |
| Asian Region | 1 - 2 weeks | 2 - 3 weeks | 3 - 5 weeks |
| Australia | 2-7 Bus Days | 4-10 Bus Days | 12 Bus Days |
| UK / Western Europe / Canada | 2 - 3 weeks | 2 - 4 weeks | 4 - 5 weeks |
| Arabian Region* | 3 - 4 weeks | 4 - 5 weeks | 5 - 6 weeks |
| South & Central America | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks |
| African Region | 3 - 5 weeks | 5 - 6 weeks | 6 - 9 weeks |
| Eastern Europe | 3 - 5 weeks | 5 - 7 weeks | 7 - 9 weeks |
Note for Saudi Arabia, Qatar, and UAE: A Post Office Box is traditionally required for delivery as street addresses are often not accepted by local couriers.
⚠️ SHIPPING ALERT: These countries are currently unavailable due to transit disruptions in the Middle East. We are holding all orders for these regions until stable logistics routes are restored.
Sunglass Fix manufactures and ships all lenses from Australia. However, we do have return partners in the USA and UK to make returns easier for our customers.
Please visit our Returns and Exchanges page for return and exchange information.
Our couriers do not currently ship to the following countries and regions:
| Afghanistan | Dominica | Fiji | French Guiana |
| French Polynesia | Guadeloupe | Honduras | Libya |
| Martinique | New Caledonia | Nicaragua | Niue |
| North Korea | Papua New Guinea | Pitcairn Islands | Réunion |
| Syria | Tokelau | Tonga | Tuvalu |
| Vanuatu | Samoa | Yemen | South Africa |
| Ukraine | Cuba | Guatemala | Iran |
| Sudan | Russia | Colombia | Indonesia |
| South Korea | Belarus | Israel | United Arab Emirates |
| Saudi Arabia | Qatar | Oman |
